Troubleshoot & Cases

Meet Carlos — Our Case App

Carlos is MJM's in-house app for logging and tracking problems in the field. Every problem you spot becomes a case — and every case must be resolved within one week.

01

Spot the Problem

While working in the field, you notice something that isn't right.

02

Open a Case in Carlos

Create a new case in the app with the location, category and a photo.

03

Resolve Within 1 Week

Fix it on site and close the case in Carlos within seven days.

The 1-week rule
Once a case is opened in Carlos, it must be resolved and closed within one week. Carlos tracks the open / resolved status of every case.
Carlos

When to Open a Case

Open a Carlos case whenever you spot any of these problems:

Non-satisfied operation work

Any operation work that was not done properly or to standard.

Maintenance of plot

Plots needing upkeep — overgrowth, damage or poor condition.

Maintenance of road

Estate roads needing repair — potholes, erosion or blockages.

Piping leakage

Any leaking pipe, joint or irrigation line.

Other problems spotted

Anything else out of place — if in doubt, open a case.

Carlos

Open a New Case

When you spot a problem, open Carlos and create a New Case with these details.

  • Location — pick the nursery / estate location (e.g. Nursery — UNN 1).
  • Area — choose the specific area within that location.
  • Category — select the type of problem (operation, plot, road, piping, other).
  • Coordinates — keep Automatic on so Carlos records your GPS position.
  • Photo 1 is compulsory — take a clear photo of the problem.

A case can't be submitted without the compulsory photo and coordinates.

New Case
LocationNursery — UNN 1
Area
Category
Coordinates · Automatic
4.413462, 113.998564
Accuracy: 17 meter(s)
Photo 1 (Compulsory)
Carlos

Solve the Case

Fix the problem on site, then close it in Carlos — within one week of opening.

1
Go to the locationReturn to the spot where the case was opened.
2
Resolve the problemCarry out the repair or rectify the work.
3
Open Solve Case in CarlosKeep Automatic coordinates on to confirm you're on site.
4
Add the proof photoPhoto 1 is compulsory — show the resolved problem.
5
Submit to closeThe case is marked resolved in Carlos.
Solve Case
Coordinates · Automatic
4.413449, 113.998560
Accuracy: 9 meter(s)
Photo 1 (Compulsory)
Close it within 1 week
A case left open past seven days counts against your CPD. Resolve and close every case on time.
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Congratulations!

You've finished the training slides — next, your assessor will record your practical assessments to qualify you for your role.

Open Assessment Record Back to main page